Job Title:Automotive Assistant Service ManagerLocation:  12337 W Camelback Rd., Litchfield Park, United States, 85340Job Overview:As an Assistant Service Manager with Christian Brothers Automotive, you are a trusted leader within the shop and a key partner to the Service Manager and Owner. You continue to serve our guests with the same care, integrity, and professionalism expected of a Service Advisor, while also providing day-to-day leadership that supports shop operations, workflow efficiency, and team success.In this role, you help guide both guests and the internal team through the repair process, from vehicle intake to completion, ensuring clear communication, ethical recommendations, and a consistently high standard of service. You play an active role in keeping the shop running smoothly by supporting dispatch, inventory, and parts management, warranty processes, and operational performance, while setting the tone for accountability and teamwork.The Assistant Service Manager serves as a bridge between the front counter and the shop floor, bringing organization, leadership presence, and problem-solving to daily operations while contributing to an exceptional experience for both our guests and our team members, consistent with the Christian Brothers Automotive mission and values.Responsibilities include, but are not limited to:Greet every guest who enters the facility with hospitality, professionalism, and respect, serving as a trusted point of contact throughout their visitPresent repair recommendations and solutions clearly and ethically, with a strong focus on driving sales performance while maintaining honesty and integritySupport and influence sales results by coaching best practices, reinforcing effective communication, and maintaining consistency in the sales processAssist in managing the store’s daily workflow in an effective and efficient manner, ensuring strong coordination between the front counter and shop floorDispatch work to technicians based on skill level, availability, and job priority to maximize productivity, efficiency, and repair qualityMonitor repair progress and proactively address workflow challenges to support shop goals and guest expectationsProvide leadership presence within the shop, helping reinforce accountability, professionalism, and Christian Brothers Automotive valuesSupport hiring efforts by advising on staffing needs, participating in interviews, and providing operational input during the hiring processParticipate in employee performance reviews by offering feedback, observations, and recommendations (without direct responsibility for conducting reviews)Assist in identifying shop needs, including staffing advising, team training opportunities, and process improvementsAdvise the Service Manager and Owner on staffing needs, participate in interviews, and provide input on candidate selection and team fit.Participate in quarterly and annual performance reviews by offering observations and recommendations related to sales performance, workflow, and guest experience.Manage shop parts operations, including parts ordering, tracking, returns, and daily parts reconciliationMaintain accurate inventory control to support efficiency and cost managementProcess and submit warranty labor claims accurately and in a timely mannerCommunicate professionally and clearly with guests, vendors, and team members—both in person and over the phoneBuild and maintain long-term relationships between the store, guests, and team membersDirect, coordinate, and participate in guest service activities as dictated by workload and shop needsProvide safe shuttle service for guests as needed in a Christian Brothers Automotive branded vehicleWork collaboratively with the team and assist other employees as needed to meet daily operational demandsEnsure all repairs and services meet Christian Brothers Automotive standards and specificationsFollow all safety policies, procedures, and operational guidelinesOther duties as assigned
